Terms of Service

Last updated: January 27, 2025

Agreement to Terms

By accessing and using Truvadi Partner (the "Service"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our mobile application and related services operated by Truvadi Partner ("us", "we", or "our").

Description of Service

Truvadi Partner is a homestay management platform that provides:

  • Room and property management tools
  • Booking management system
  • Payment tracking and processing
  • Custom website builder for homestays
  • Guest communication tools
  • Analytics and reporting features

User Accounts

Account Creation

To use our Service, you must create an account by providing accurate, complete, and current information. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

Account Requirements

  • You must be at least 18 years old to create an account
  • You must provide valid contact information
  • You must verify your identity as required
  • You must comply with all applicable laws and regulations

Acceptable Use

You agree to use our Service only for lawful purposes and in accordance with these Terms. You agree not to:

  • Use the Service for any unlawful or fraudulent purpose
  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Upload or transmit malicious code or harmful content
  • Attempt to gain unauthorized access to our systems
  • Interfere with or disrupt the Service or servers
  • Create fake accounts or impersonate others
  • Collect user information without consent

Booking and Payment Terms

Booking Management

As a homestay owner using our platform, you are responsible for:

  • Providing accurate property descriptions and availability
  • Honoring confirmed bookings
  • Maintaining your property in good condition
  • Complying with local laws and regulations
  • Treating guests with respect and professionalism

Payment Processing

We facilitate payment processing between you and your guests. By using our payment services, you agree to:

  • Pay applicable service fees as outlined in our fee schedule
  • Provide accurate banking and tax information
  • Report income as required by law
  • Handle refunds according to your stated policies

Service Fees

Our service is currently free during the beta period. We reserve the right to introduce fees in the future with 30 days' notice to users. When fees are implemented, they will be clearly communicated and you will have the option to continue using the Service or terminate your account.

Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Truvadi Partner and its licensors. The Service is protected by copyright, trademark, and other laws.

You retain ownership of any content you upload to the Service, but grant us a license to use, display, and distribute such content in connection with the Service.

Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy, which also governs your use of the Service, to understand our practices regarding the collection and use of your information.

Service Availability

We strive to provide reliable service but cannot guarantee 100% uptime. We reserve the right to:

  • Modify or discontinue the Service with reasonable notice
  • Suspend service for maintenance or technical issues
  • Limit or restrict access to certain features
  • Update or change the Service without prior notice

Limitation of Liability

To the fullest extent permitted by law, Truvadi Partner shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses.

Our total liability to you for any damages shall not exceed the amount you paid to us in the 12 months preceding the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Truvadi Partner and its employees, contractors, agents, officers and directors from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including attorney's fees).

Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

You may terminate your account at any time by contacting us. Upon termination, your right to use the Service will cease immediately, but certain provisions of these Terms will survive termination.

Governing Law

These Terms shall be interpreted and governed by the laws of India, without regard to its conflict of law provisions. Any disputes arising from these Terms will be resolved in the courts of Kolkata, West Bengal, India.

Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. Your continued use of the Service after such modifications constitutes acceptance of the updated Terms.

Contact Information

If you have any questions about these Terms of Service, please contact us:

Email: legal@truvadi.com

Phone: +91 8062179142

Address: Kolkata, West Bengal, India

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law, and the remaining provisions will continue in full force and effect.