Privacy Policy

Introduction

Welcome to Truvadi Partner ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

Information We Collect

Personal Information

• Name and contact information (email address, phone number)
• Business information (homestay details, property information)
• Payment and billing information
• Government-issued identification for verification purposes

Usage Information

• App usage data and interaction patterns
• Device information (device type, operating system, unique identifiers)
• Location data (when you enable location services)
• Log data (IP address, access times, pages viewed)

How We Use Your Information

• Provide and maintain our homestay management services
• Process bookings and payments
• Send important notifications about your account and bookings
• Improve our app functionality and user experience
• Provide customer support and respond to inquiries
• Comply with legal obligations and prevent fraud
• Send marketing communications (with your consent)

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Trusted third-party services that help us operate our platform
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with any merger, acquisition, or sale of assets
• Consent: When you explicitly agree to share information with third parties

Data Security

We implement industry-standard security measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers with restricted access
• Regular security audits and updates
• Employee training on data protection
• Multi-factor authentication for sensitive operations

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Opt-out: Unsubscribe from marketing communications

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Typically, we retain account information for the duration of your account plus 7 years for financial records as required by law.

Cookies and Tracking

Our app may use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and provide personalized content. You can control cookie preferences through your device settings.

Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will take steps to delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: